Event FAQ

Please review our FAQ below to see if this page can help address your query. If you cannot find the information you are looking for, contact the SEWF Team at secretariat@sewfonline.com.

Overview

What date was SEWF Digital?
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Monday 21 September – Thursday 24 September 2020.

However, those who registered for the live event can continue to access event content until September 2021. This is a great way to continue to experience SEWF Digital long after the official event week ended! Since some of our sponsors did not fully allocate all their available places in advance,

What time did SEWF Digital start/end?
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06:00 BST (UK) – 20:00 BST (UK) (although start and end times varied each day). Our event platform Hopin adjusted the programme timing to the time zone participants were in, but we still recommended that they check the time shown on Hopin with the programme on the SEWF website and their time zone.

Stay Connected

How do I join the Shifters SEWF Youth Community?
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SEWF is proud to partner with Social Shifters to build the largest community of young social enterprise leaders around the world. By signing up, you’ll have the opportunity connect with other changemakers and community leaders like you and get exclusive access to new tools for change, SEWF Youth offers, and additional post SEWF Digital event content. Sign up for free today!

How do I get access to the SEWF Slack community?
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Once you register for SEWF Digital, you received an email from ‘no-reply@hopin.to’ with instructions on joining the event and other important information. This email included a joining link the SEWF Slack community, and SEWF newsletter emails coming from ‘digital@sewfonline.com’ have since included updated links. If you use one of these links and it is currently outdated, but you still want to join the conversation, email secretariat@sewfonline.com to receive an updated invitation.

How can I watch recorded sessions?
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Our post-event content is all stored on the SEWF site. You can navigate there by clicking the blue “Video archive” tab to the right of this page or simply by following this link. Please note, you will need to use the email you used to log into Hopin/register for SEWf Digital with to access the recorded content. Right now, recorded content is only available to people who registered for SEWF Digital on Hopin regardless of whether or not they attended the event live on the Hopin platform, anyone who was registered by the time registration closed now has access to recorded content.

Do you have post-event reports or videos I can share with my networks?
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Please do share your experience at SEWF Digital so we can raise the profile of social enterprise and grow the movement together. Our SEWF Digital Report is now available to download (for the best experience download the document from the webpage and view in full-screen mode). You can share this report along with the SEWF Digital Video with anyone who may be interested.

Registration

Can I still register for SEWF Digital to access content?
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SEWF Digital is now over. We are still looking for ways to make content available to those interested in purchasing access and will update this page with more information if it becomes available.

How can I register for future Policy Forums?
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The SEWF Policy Forum 2020 was a private event and by invitation only. Participants were recommended by global partners and issued accordingly. SEWF will continue to follow a similar invitation-only process for future Policy Forums.

If you would like a copy of the SEWF Policy Forum 2020 summary report, please email Maeve to request one.

I never received my booking confirmation/receipt and now I need it. How do I receive this?
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At time of payment, Hopin automatically issued a receipt. Please check your junk folder to see if this booking confirmation/receipt is there if you are still looking for it. If you have not received your receipt or deleted it by mistake, the SEWF Team will be able to request Hopin to resend your receipt now that the event has concluded. If you need another copy of your receipt for any reason, please email secretariat@sewfonline.com.

Tickets

What types of tickets did SEWF offer for SEWF Digital?
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  • Early bird: Those who booked before 1 August 2020 received a £10 discount on their ticket.
  • Low income, lower middle income and conflict affected countries:As defined by World Bank Atlas at June 2019. The qualifying criterion is the regular business address of the delegate. Registrations will be checked and if the delegate address does not match the selected category the ticket will be cancelled.
  • Start-up social enterprise / student / youth: Start-up social enterprise (within 24 months) employing fewer than 10 people and with turnover of less than £100,000 GBP at last accounts. Any full-time student: Please use your university/college email address to register. Youth: Anyone under 25 years old.
  • Bursary tickets: SEWF was pleased to offer two types of bursaries for SEWF Digital:  1) COVID-19 Hardship tickets (for people who have lost 50% of their income or more due to COVID-19 restrictions) and 2) Ticket for people from low income, lower income and conflict affected countries. More details about bursaries on the SEWF ticketing page.
  • Group discount (10% for groups of 10 or more): Please contact digital@sewfonline.com with the number of tickets required and a CSV file with the following information for each registration in the following order (email, first name, last name, job title/position). Please note that these details will be shared with our event platform Hopin so that tickets can be issued. To access the event, all participants will need to create an individual account with Hopin. Group payment will be required prior to issuing tickets. Please note that ticket swaps are not possible. Please refer to our terms and conditions for more information.
Can I give my ticket to someone else to access post-event content now that the event is over?
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As tickets were linked to individual Hopin accounts with the information provided at registration it was not possible to rename or swap tickets. If you kept your ticket for the Hopin event (regardless of whether or not you attended live), you now have access to all of our post event content until September 2021. You can access the content using the email you used to register for SEWF Digital. DO NOT allow anyone else to use your email address to access the content as this violates the SEWF Digital Terms and Conditions and will result in SEWF revoking your access.

Can we share SEWF Digital tickets for post event access?
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Ticket sharing is not permitted. If this happens, SEWF reserves the right to cancel the ticket with no refund. See our Terms and Conditions for more information. This also applies to content viewed after SEWF Digital.

SEWF understands that for some people within our community the cost of a ticket may prohibit them from attending; however, SEWF is not looking to profit from this event and has priced the event as low as possible to make SEWF Digital as accessible to as many social enterprises around the world as possible. Our bursary application was open until mid September to help provide free places to those whose social enterprises had been severely affected by COVID-19 and to those who live and work in low income, lower income, and conflict affected countries. SEWF is grateful to all of the SEWF Digital sponsors whose generosity made these bursaries possible.

Are there bursaries available for access to SEWF Digital recorded content?
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Thanks to our partners and sponsors SEWF was able to offer many bursaries so people who otherwise would not have been able to could attend SEWF Digital. These bursaries were made available for live attendance and are not available now, although some sponsors are still allocating places for people to view SEWF Digital content. SEWF is not managing these individual processes. Learn more about our bursaries.

Post-Event Access on Hopin

Do you still have user guides for Hopin avaliable?
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This is the most comprehensive video (still under 5 minutes) that covers the entire event experience on Hopin and how to navigate the platform once the event is live. If you prefer to read through a guide, please review the SEWF Digital Hopin user guide.

For more specific needs you can:

  • Watch this brief 1 minute video, which will help guide you through the process of logging back into Hopin for the event once you’ve already booked a ticket.
  • This video provides a quick overview of creating a profile in Hopin.
I can't access any of the content on Hopin anymore. Where did it go?
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Our post-event content is all stored on the SEWF site. You can navigate there by clicking the blue “Video archive” tab to the right of this page or simply by following this link. Please note, you will need to use the email you used to log into Hopin/register for SEWf Digital with to access the recorded content.

I can't remember the password I used to register for the event. How can I access this?
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If you still need to access your Hopin account for any reason (maybe you need to get a receipt for example) you will be able to rest your password to do so. When logging back into Hopin you can click ‘Forgot my password’ as you would with many other online account platforms and instructions for resetting your password will be sent to your email. If you do not receive an email, please check your junk mail to see if the message from ‘no-reply@hopin.to’ ended up there.

Programme

Where can I find the final programme for SEWF Digital?
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Please go to our programme page on the SEWF website to view the final programme for the event. This should help anyone remember session names or identify speakers.

Was it possible to nominate sessions or speakers for SEWF Digital?
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This year we worked with regional partners to design programme content and manage speaker nominations. We also ran an open content nomination process from 1 July – 31 August where registered participants could nominate speakers or suggest sessions via the SEWF Digital Slack channel. This ensured the final programme truly reflected the interests of the international social enterprise community. Some presentations from participant nominated sessions are now available in the portal with the video recordings of other sessions.

The session I want to watch a recording of is not showing up in the portal. Can you help me find it?
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SEWF made 82 sessions available for post event playback. These sessions are identified in the programme by numbers in brackets after the session title (e.g. [1], [53]). With the exception of one session which experienced technical difficulties [79], all sessions are now available online via the SEWF Digital video archive. Participant-nominated sessions were not recorded, but some presentations from these sessions are available to view and download in the video archive.

If sessions are not loading for you, please check your internet connection and refresh your browser. These sessions are not available to download – only to view in the video archive area – so if you are unable to download a session it is not a connectivity issue.